If you signed a separate Cover Page to access the Product with the same account, and that agreement has not ended, the terms below do not apply to you. Instead, your separate Cover Page applies to your use of the Product.
This Agreement is between PILLAR INTERACTIVE LLC and the company or person accessing or using the Product. This Agreement consists of: (1) the Order Form below and (2) the Framework Terms defined below.
If you are accessing or using the Product on behalf of your company, you represent that you are authorized to accept this Agreement on behalf of your company. By signing up, accessing, or using the Product, Customer indicates its acceptance of this Agreement and agrees to be bound by the terms and conditions of this Agreement.
Cover Page
Order Form
Framework Terms: This Order Form incorporates and is governed by the Framework Terms that are made up of the Key Terms below and the Common Paper Cloud Service Agreement Standard Terms Version 2.1, which are incorporated by reference. Any modifications to the Standard Terms made in the Cover Page will control over conflicts with the Standard Terms. Capitalized words have the meanings given in the Cover Page or the Standard Terms.
Cloud Service: Pillar is a cloud-based storage observability platform for post-production facilities. It provides telemetry, diagnostic indicators, maintenance-window visibility, and capacity estimates intended to support operational decision-making. The Product does not guarantee uninterrupted playback, fault prevention, data protection, or a particular operational outcome. The documented deployment excludes production dataset-path mounts; Customers remain responsible for reviewing the access granted in their own deployment.
Order Date: The Effective Date
Subscription Period: 1 month(s) (or 1 year as selected at checkout)
Cloud Service Fees: Certain parts of the Product have different pricing plans, which are available at Provider's pricing page. Customer will pay Provider the applicable Fees based on the Product tier and selected plan limits. Unless an Order Form expressly states otherwise, Provider may update Product pricing by giving at least 30 days' notice to Customer (including by email or notification within the Product), and the change will apply in the next Subscription Period.
Payment Process: Automatic payment: Customer authorizes Provider to bill and charge Customer's payment method on file at the selected monthly or annual billing interval, without further approval, until cancellation takes effect under this Agreement.
Non-Renewal Notice Period: At least 30 days before the end of the current Subscription Period.
Use Limitations: Use of the Service is limited to the number of connected storage nodes, monitored physical disks, team member seats, and client organizations specified in the subscription tier selected by Customer at checkout (or in an applicable Order Form). The plans shown on the pricing page do not meter capacity usage by terabyte, subject to the selected plan limits and this Agreement.
Plan Limits and Downgrades: Connected-appliance limits apply per organization (Customer account), not per facility. A downgrade to a plan with a lower appliance limit requires Customer to first bring its connected appliance count within that lower limit; Provider may decline to process a downgrade until Customer does so. If Customer's account otherwise comes to exceed its plan's appliance limit (for example, following a plan change Provider processes on Customer's behalf, or the ending of a promotional or negotiated allowance), Provider will give Customer at least 7 days' notice before restricting dashboard access; monitoring, telemetry, and alerting for Customer's connected appliances continue without interruption regardless of this restriction. Cancellation of the Service is available to Customer at any time and is never conditioned on or restricted by this Section.
Data Retention After Deletion: When Customer's organization is deleted (including by deleting the underlying account with Provider's identity provider), Provider immediately removes Customer's stored integration credentials (including any Slack, Discord, PagerDuty, Opsgenie, and webhook configuration). Customer's remaining Service data (telemetry, incident history, and configuration) is retained but inaccessible for 30 days following deletion, during which Customer may request restoration through support, and is then permanently deleted. Records Provider is required to retain for financial, tax, or accounting purposes are kept separately for up to 7 years following deletion. Deleted data is removed from Provider's backups as those backups expire, within Provider's backup retention period. Customer is responsible for exporting any data it wishes to retain before deleting its organization.
Key Terms
Customer: The company or person who accesses or uses the Product. If the person accepting this Agreement is doing so on behalf of a company, all use of the word “Customer” in the Agreement will mean that company.
Provider: PILLAR INTERACTIVE LLC
Effective Date: The date Customer first accepts this Agreement.
Governing Law: The laws of the State of Illinois
Chosen Courts: The state or federal courts located in Illinois
Covered Claims:
Provider Covered Claims: Any action, proceeding, or claim that the Cloud Service, when used by Customer according to the terms of the Agreement, violates, misappropriates, or otherwise infringes upon anyone else's intellectual property or other proprietary rights.
Customer Covered Claims: Any action, proceeding, or claim that (1) the Customer Content, when used according to the terms of the Agreement, violates, misappropriates, or otherwise infringes upon anyone else's intellectual property or other proprietary rights; or (2) results from Customer's breach or alleged breach of Section 2.1 (Restrictions on Customer).
Notice Address:
For Provider: notices@pillarinteractive.com
For Customer: The main email address on Customer's account