Plans & billing
Manage your Pillar subscription and understand how plan access differs from telemetry coverage.
1.Choose and manage a subscription
Subscription checkout and the billing portal use Stripe. Organization Admins and Billing Admins have billing-management permission. For an active subscription, use Manage billing above the signed-in page content to open the portal for invoices, payment methods, and cancellation. Payment-status banners may label this action Billing portal or Reactivate subscription. Trial and payment-status banners may offer Studio Fleet checkout, billed monthly or annually. A plan change keeps your current billing interval. If you were given a promotion code, enter it on the Stripe Checkout page. If no billing control is available for your current status, use your account’s support contact for subscription changes.
Review the plan, billing interval, amount, renewal date, and any applicable limits in checkout or your Order Form before confirming. See current plan information. Documentation examples do not set pricing or add contractual commitments.
A free trial lasts 14 days and includes one organization and one storage appliance. The 14 days start when your first appliance sends its first heartbeat to Pillar, not at signup, so time spent installing does not count against the trial. Connecting a second appliance requires choosing a plan.
2.Plan access and collection are different
Features can depend on both subscription entitlement and available telemetry. A plan does not supply missing host capabilities: Observer latency distributions still require a supported, connected Observer, and dataset chargeback still requires dataset telemetry.
Chargeback currently requires a Studio, Facility, or Enterprise tier. Team and appliance allowances, support arrangements, and separately configured services such as enterprise SSO should be confirmed for your account. Do not assume the simulated sandbox represents your plan’s entitlements.
3.Renewal, cancellation, and payment issues
Review subscription status and available changes in the Stripe portal. A scheduled end-of-period cancellation differs from an already ended subscription. Confirm the effective date and resulting access for your account before relying on monitoring after a change.
Canceling a subscription does not uninstall the Agent or revoke a node key. Follow offboarding steps to stop collection, and use data and support guidance for deletion requests. Refunds, service commitments, and termination rights are governed by your applicable agreement and Terms.
4.Subscription billing versus chargeback
Stripe manages payments for your use of Pillar. Project chargeback calculates storage allocations for your own clients. Exporting a chargeback statement does not charge a client’s card or change your Pillar subscription.